1Do I have to make an appointment?
Yes, you will need to book an appointment. This is to ensure each bride gets the undivided time and attention she deserves from our bridal consultants. Both Bridal and Bridesmaids appointments are approximately 1 hour.
2Is there parking at your Showroom?
Yes, there is ample private, free, off-street parking for our customers.
3What price range are your dresses?
Our Sample collections currently range in price from €199 to €899. Our Re-order collections currently range in price from €799 to €1899.
4Do I need to bring anything with me?
If you would like to bring a particular pair of shoes or type of underwear that you'd like to try on with your bridal gown please feel free to do so.
5Do you provide an Alteration Service?
We can offer you a list of independent bridal seamstresses across Ireland. We do not have an in-house alterations department but we do have access to local alteration specialists available to meet with you at our request.
6What size do you cater for?
We cater for all shapes and sizes. Our collections currently range from size 6-30. Dresses from the re-order collections can be ordered in sizes 2-36.
7Terms and Conditions - Buying online
RETURN AND CANCELATION POLICY
If for any reason you are unhappy and would like to return an item, we are happy to offer you a refund up to 14 days from when you receive your goods. The product must be in the same condition it was sent with tags attached and in original packaging. It is our policy to return goods to the purchaser if we suspect that any product has been used or worn. Following inspection an email shall be sent confirming receipt and you will be refunded the amount due through the original method of payment, excluding original postage charge. There will be a €50 admin charge. You should expect to see the refund in your account within 5 working days from receipt of this email; however some banks may take longer.
DELIVERY INFORMATION
All orders are sent by DHL on a tracked service. All delivery charges will be calculated automatically online at 'checkout'. We will deliver your order within approximately 5 working days (inside Ireland). Please note delivery outside Ireland may take up to 28 days. If your order is returned to us 'undelivered' or 'not collected' due to circumstances beyond our control, you will be held responsible for all re-shipping costs.
8Cookies and Privacy
This website uses cookies, web analytics and web logs to collect information about your use of our site, information about your computer such as your computer’s IP address and browser type, demographic data and, if you arrived at our site via a link from a third party site, the URL of the linking page. If you have registered an account with us, it may also collect your name, email address, phone number, wedding date and address. The use of such cookies is normal practice and many major websites use them to provide useful features for their customers.
This privacy policy sets out how we use and protects any information that you give when you use this website. If you're a web regular, you'll know that buying via a secure server is as safe as buying over the counter. We use the respected PayPal secure payment service that is used safely by thousands of online businesses worldwide. We will not use your personal data for anything other than satisfying your orders, although we may contact you by email with news on special offers and exclusive products from our store. Personal details can be removed from our database by written request. If you have submitted your email address to our email marketing system you may remove your details by sending an e-mail to info@smartbrides.ie stating "Remove me from your list" in the subject heading.
We use your personal information as follows: to book your appointment; to process your payments; to employees and for purposes in relation to the services we provide to you; to disclose information about you to any relevant regulator, if they require it or to anyone else if there is a legal duty to do so; to run any prize draw or competition you may enter.